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How to fix the "White Screen of Death" in Elementor?

Community

Community

Administrator
Staff member
To resolve the White Screen of Death (WSOD) in Elementor, follow these structured steps, starting with the simplest solutions:

1. Enable Debugging to Identify Errors

  • Edit wp-config.php (via FTP or hosting file manager) and add:

    PHP:
    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);


  • Check wp-content/debug.log for error messages after reproducing the issue.

2. Increase PHP Memory Limit, this is normally the most popular reason. Web hosts not having a large enough Memory limit set.

  • Add to wp-config.php:

    PHP:
    define('WP_MEMORY_LIMIT', '512M');

  • Alternatively, adjust memory_limit in php.ini (e.g., memory_limit = 512M).

3. Check for Plugin Conflicts

  • Via Dashboard: Deactivate all plugins except Elementor. Reactivate one by one to find the culprit.
  • Via FTP: Rename the /wp-content/plugins folder to plugins_temp to disable all plugins.

4. Switch to a Default Theme

  • Use a default WordPress theme (e.g., Twenty Twenty-Four) via Appearance > Themes.
  • Via FTP: Rename your current theme folder in /wp-content/themes to force a switch.

5. Regenerate Elementor CSS & Data

  • Go to Elementor > Tools > General and click Regenerate CSS and Sync Library.

6. Update Everything

  • Ensure WordPress, Elementor, your theme, and all plugins are updated to the latest versions.

7. Roll Back Elementor

  • If the issue started after an update, use a plugin like WP Rollback to revert to a stable version of Elementor.

8. Check Server Requirements

  • PHP Version: Use PHP 7.4 or higher (recommended PHP 8.0+).
  • MySQL/MariaDB: Ensure compatibility with your WordPress version.

9. Manually Reinstall Elementor

  • Delete the Elementor plugin folder via FTP (/wp-content/plugins/elementor) and reinstall it fresh.

10. Inspect Custom Code

  • Temporarily disable custom code in functions.php or remove recently added snippets.

11. Clear Caches

  • Clear server cache, CDN, and browser cache. Disable caching plugins temporarily.

12. Check Hosting Environment

  • Contact your host to ensure no server-side limits (e.g., memory, execution time) or outages.

13. Restore from Backup

  • If all else fails, restore your site from a backup before the issue occurred.

Additional Tips:​

  • Safe Mode: Use Elementor's Safe Mode (if accessible) to isolate conflicts.
  • Error Logs: Review server error logs via your hosting panel for specifics.
  • Fatal Error Handler: Install the Health Check & Troubleshooting plugin to diagnose without affecting users.
Note: Always back up your site before making changes. If you cannot access the dashboard, use FTP or your hosting file manager to implement fixes. Proceed step-by-step and test after each action to identify the solution.
 
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